You pretty much hit resolve plead your case and your solution for the issue, the vendor looks it over and either agrees and resolves it or offers a new resolution. If neither of your come to a solution within so many days Silk Road comes in and either helps with a solution or (takes the btc and disperses them into the hedge fund). ()....i made that up but is a possiblity. What has been your mix ups, if you don't mind me asking.